These Terms and Conditions (“Terms”) govern your use of the website operated by Just Building Products Ltd (“we”, “our”, “us”) and the purchase of products through our website.
By using our website or placing an order, you agree to these Terms.
1. About Us
Just Building Products Ltd
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2. Eligibility to Purchase
By placing an order, you confirm that:
- You are at least 18 years old; and
- You are legally capable of entering into binding contracts.
3. Products
We aim to ensure all product descriptions, specifications, dimensions, and images are accurate. However:
- Product images may vary slightly from actual products;
- Colours may differ depending on screen settings;
- Specifications may occasionally change;
- Product information provided by manufacturers may be updated without notice.
Products are subject to availability.
4. Orders
Placing an order does not guarantee acceptance.
An order is accepted only when we send confirmation that the order has been dispatched or otherwise confirmed for fulfilment.
We reserve the right to refuse or cancel orders where:
- Products are unavailable;
- Pricing or listing errors have occurred;
- Fraud or misuse is suspected;
- Payment authorisation fails;
- Delivery is not reasonably possible.
If payment has already been taken for a cancelled order, a refund will be issued.
5. Prices and Payment
All prices displayed on our website are shown in GBP (£) and may be inclusive or exclusive of VAT depending on the product or transaction, with VAT treatment indicated where applicable.
Delivery charges (where applicable) are calculated separately and displayed before checkout.
Payments made through our website are processed securely using Stripe. We do not store complete payment card information.
We reserve the right to amend prices at any time. Price changes will not affect orders already accepted.
6. Delivery
Estimated delivery times are provided for guidance only and are not guaranteed unless expressly agreed.
Delays may occur due to:
- Supplier availability;
- Courier or freight delays;
- Stock shortages;
- Adverse weather;
- Events beyond our reasonable control.
Deliveries must be accepted at the address provided during checkout.
Risk in goods passes to you upon delivery.
Ownership of goods transfers once full payment has been received.
Where deliveries require access suitable for large vehicles or pallet deliveries, customers are responsible for ensuring adequate access arrangements. Failed deliveries due to inadequate access may incur additional charges.
7. Inspection of Goods
Customers should inspect goods promptly upon delivery and notify us as soon as reasonably possible regarding:
- Damaged goods;
- Missing items;
- Incorrect items;
- Delivery discrepancies.
Supporting photographs may be requested where appropriate.
8. Returns and Cancellations (Consumers)
If purchasing as a consumer online, you may have rights under the Consumer Contracts Regulations 2013 to cancel certain purchases within 14 days of receiving goods.
Exceptions may apply, including:
- Custom-made or bespoke products;
- Special-order items;
- Goods made to customer specifications;
- Products excluded by law.
Returned goods should be unused and returned in suitable condition unless faulty.
Refunds are generally processed after returned goods have been received and inspected.
Customers may be responsible for return shipping costs unless goods are faulty or incorrectly supplied.
9. Faulty, Damaged or Incorrect Goods
Nothing in these Terms affects your statutory rights under UK consumer law.
If goods are faulty, damaged, or not as described, customers may be entitled to repair, replacement, refund, or other remedies under applicable legislation.
Customers should notify us promptly upon discovering an issue.
10. Trade Customers
Where products are purchased for business, trade, or commercial purposes:
- Consumer cancellation rights may not apply;
- Different return conditions may apply;
- Additional contractual terms may override these Terms where agreed.
Trade customers are responsible for ensuring products ordered are suitable for their intended use.
11. Product Suitability and Installation
Customers are responsible for confirming products are suitable for their intended purpose before purchase.
Unless expressly stated, Just Building Products Ltd does not provide installation advice, structural engineering advice, or professional construction guidance.
Products should be installed and used in accordance with manufacturer instructions and applicable regulations.
12. Limitation of Liability
Nothing in these Terms excludes or limits liability for:
- Death or personal injury caused by negligence;
- Fraud or fraudulent misrepresentation;
- Any liability that cannot legally be excluded.
Subject to the above, our liability shall be limited to the purchase price paid for affected goods.
We shall not be liable for indirect, consequential, or business losses where exclusion is permitted by law.
13. Website Use
You agree not to:
- Use the website unlawfully;
- Attempt unauthorised access to systems;
- Introduce viruses or malicious software;
- Interfere with website functionality;
- Misuse website content.
14. Intellectual Property
All website content including text, graphics, images, logos, product descriptions, branding, and website design is owned by or licensed to Just Building Products Ltd, unless otherwise stated.
Content may not be copied, reproduced, or distributed without prior written permission.
15. Force Majeure
We shall not be responsible for delays or failures caused by events outside our reasonable control, including:
- Natural disasters;
- Industrial disputes;
- Supply chain disruption;
- Transport failures;
- Power outages;
- Internet or system failures;
- Government restrictions.
16. Privacy
Use of our website is also governed by our Privacy Policy, which explains how we collect and process personal data.
17. Changes to These Terms
We may amend these Terms periodically.
Changes will apply to orders placed after revised Terms are published on our website.
18. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the courts of England and Wales, unless applicable consumer law provides otherwise.
19. Contact Information
Just Building Products Ltd
Contact us